September 2024

We're excited to announce the latest releases from DrDoctor.  
Packed with enhancements, optimisations, and new features, this update represents our ongoing commitment, helping you have the best experience with DrDoctor.

Staff Portal

Create Sections in Forms 📝
It is now possible to create sections in DrDoctor Forms. This allows you to break long forms up into multiple pages to make it easier for people complete step by step. With this release, most clients are now in the process of migrating from FormStack to DrDoctor Forms to take advantage of the many benefits it offers. If you would like to migrate, please get in touch.

Broadcast Message to load recent 80,000 messages 💬
The Broadcast Message overview page will now only load the most recent 80,000 messages. This is to allow the page and site to load as fast as possible, making it quicker and easier for you to get on with the task at hand. 

Patient Portal

Clearer Opt-In & Out process for Contact Sharing 🔄 
We've updated the language in the Patient Portal to make the opt-in and opt-out process for sharing contact details clearer and more straightforward. It now explains exactly what happens when patients choose to add, opt in, or opt out of sharing their information. We've also addressed a common misunderstanding whereby many patients think that opting out of DrDoctor means their contact details are removed from all hospital systems too. The new wording makes it super clear that opting out of DrDoctor only affects communications through that platform, and doesn’t impact your information with other hospitals.

Customer Support Update

New Product Support Process  📞
The support ticketing system has changed! As of Thursday, September 12th, the team is now using Zendesk. You and your patients can contact support here: Zendesk Support. For more details, check out this help article: Important Update.

We'd love to hear your feedback!
DrDoctor is committed to making life easier on the Staff Portal and we're continually finding new ways to improve. If you have any feedback about the changes, please reach out to your Transformation Manager or contact us at support@drdoctor.co.uk.