May, 2025
We're excited to share the latest releases from DrDoctor. Packed with enhancements, optimisations and new features, this update represents our ongoing commitment to give you the best experience with us.

Multi-Factor Authentication

Please note: if your trust is not using DrDoctor Multi-Factor Authentication with a one time pass-code, this won't affect you.

Previously you had to contact DrDoctor Support to reset your MFA. This can now be actioned by any user at your trust with System Admin or Account Admin roles. 

When your MFA has been reset, you will receive the below email. 

For more information please see our help article: How to add and edit users

We'd love to hear your feedback!
We're always looking for new ways to improve and if you have any feedback, please reach out to your Transformation Manager or contact us at support@drdoctor.co.uk.

February, 2025
We're excited to share the latest releases from DrDoctor. Packed with enhancements, optimisations and new features, this update represents our ongoing commitment to give you the best experience with us.

Staff Portal

⛓️ Apply Branch by Form Response in Workflows
Automate patient workflows with our new Branch by Form Response feature, ensuring the right care at the right time - without extra manual effort. Workflows now dynamically adjust based on patient responses or risk scores. This means patients who need to fill out a pre-surgery assessment and are identified as high risk can receive extra guidance and support while their care team is alerted. Lower-risk patients can move forward with standard instructions. From pre-op assessments to chronic disease management and triaging, this ensures patients receive timely, tailored support while reducing administrative workload.

🏥 Access Workflows for Perioperative Pathways  
Perioperative workflows are now available, designed to guide patients through every phase of their surgical journey - before, during and after surgery. This comprehensive workflow ensures patients are fully prepared and supported for the best possible outcomes at every step.

Key features include:

• Early Screening: Assessing risk factors early to ensure patients are on the right path.
• Personalised Health Optimisation: Proactively guiding and educating patients to prepare them for surgery.
• Waiting List Validation: Ensuring ongoing patient suitability, reducing delays.
• Pre-Flight Check: Verifying and assessing that patients are fit before surgery to minimise last-minute cancellations.
• Rehab and Post-Op Recovery: Structured follow-ups and remote monitoring to reduce readmissions and enhance recovery.

These workflows align with NHS priorities by optimising patients for surgery, increasing theatre efficiency and proactively reducing delays through risk stratification and intervention.

👤 Add a New Workflow User Role
Improve clinical safety and workflow processes with the new Workflow User role. This role is designed for team members who need to view and take action on form submissions without needing full admin access. Team members can perform their tasks while keeping critical settings secure and improving overall workflow management.

Patient Portal 

✏️ Review and Edit Form Responses
Patients can now easily review their answers to ensure they’ve completed the form correctly, thanks to a newly introduced answer review screen at the end of the form. This page provides a condensed view of all the questions and answers, allowing users to quickly check and confirm their responses. If any errors are spotted, they can simply click the 'Change Answers' link to jump back to the relevant section of the form and make corrections.

This feature is now available for all DrDoctor forms.

We'd love to hear your feedback!
We're always looking for new ways to improve and if you have any feedback, please reach out to your Transformation Manager or contact us at support@drdoctor.co.uk.

January, 2025
We're excited to start this year by sharing the latest releases from DrDoctor. Packed with enhancements, optimisations, and new features, this update represents our ongoing commitment to give you the best experience with us.

Staff Portal

📞 Reduce DNAs through Automated Calls
We're releasing a new appointment confirmations page within our scheduling tools, replacing DNA prediction workflows in the Insight Hub. This page will centralise upcoming appointments, confirmation statuses, and interventions to reduce DNA rates.

As part of this, we're implementing Automated Calls to reduce DNA rates in trials. These calls help you target high-risk, unconfirmed appointments, providing patients a cost-effective way to confirm or reschedule. 

Patient Portal

We'd like to introduce you to Care Hub
A place within the Patient Portal where patients and service users can actively engage in their care journey, improving self-management and access to health information, whilst allowing care providers and clinicians to generate a more complete view of their patients outside of care settings, in a safe and effective way.

📄 Co-create a care plan with patients easily
Surface personalised documents for a specific individual, right in the Patient Portal. This can include high-value structured documents such as care plans. You can co-create a plan with a patient or service user however you prefer, add it to the EPR and have it automatically appear for the service user in the Patient Portal. They can mark documents as read and save or favourite them to refer back to.

🎯 Allow real-time health data updates
Patients can now update their health data in real-time. Self-monitoring helps identify patterns that lead to more efficient care delivery, fewer readmissions and emergency visits, and stronger patient-clinician communication. This ultimately contributes to better overall health management and a more effective use of healthcare resources.

📁 Provide On-Demand access to health history 
You can now provide patients and service users with immediate, on-demand access view their health history. Invaluable for those navigating complex long-term conditions who need to stay informed and involved in their care, as well as for anyone seeking reassurance about their health status. 

📚Give patients access to NHS-approved resources
You can offer patients and service users easy access to a comprehensive library of safe, regulated, and NHS-approved educational materials that support the day-to-day management of diagnoses and treatments. Reinforce understanding and self-management by distributing proven and trusted content, all in an enterprise-ready format that you control.

Find more about Care Hub

We'd love to hear your feedback!
We're always looking for new ways to improve and if you have any feedback, please reach out to your Transformation Manager or contact us at support@drdoctor.co.uk.

September 2024

We're excited to announce the latest releases from DrDoctor.  
Packed with enhancements, optimisations, and new features, this update represents our ongoing commitment, helping you have the best experience with DrDoctor.

Staff Portal

Create Sections in Forms 📝
It is now possible to create sections in DrDoctor Forms. This allows you to break long forms up into multiple pages to make it easier for people complete step by step. With this release, most clients are now in the process of migrating from FormStack to DrDoctor Forms to take advantage of the many benefits it offers. If you would like to migrate, please get in touch.

Broadcast Message to load recent 80,000 messages 💬
The Broadcast Message overview page will now only load the most recent 80,000 messages. This is to allow the page and site to load as fast as possible, making it quicker and easier for you to get on with the task at hand. 

Patient Portal

Clearer Opt-In & Out process for Contact Sharing 🔄 
We've updated the language in the Patient Portal to make the opt-in and opt-out process for sharing contact details clearer and more straightforward. It now explains exactly what happens when patients choose to add, opt in, or opt out of sharing their information. We've also addressed a common misunderstanding whereby many patients think that opting out of DrDoctor means their contact details are removed from all hospital systems too. The new wording makes it super clear that opting out of DrDoctor only affects communications through that platform, and doesn’t impact your information with other hospitals.

Customer Support Update

New Product Support Process  📞
The support ticketing system has changed! As of Thursday, September 12th, the team is now using Zendesk. You and your patients can contact support here: Zendesk Support. For more details, check out this help article: Important Update.

We'd love to hear your feedback!
DrDoctor is committed to making life easier on the Staff Portal and we're continually finding new ways to improve. If you have any feedback about the changes, please reach out to your Transformation Manager or contact us at support@drdoctor.co.uk.