October, 2025
We're excited to share the latest releases from DrDoctor. Packed with enhancements, optimisations and new features, this update represents our ongoing commitment to give you the best experience with us.

Search filter for Appointment confirmations product

You can easily search via Patient name or MRN when looking for a specific patient on the Appointment confirmations page.
This change is small but impactful, making it much easier and quicker for staff to find the patients they need without endless scrolling.

Patient Access Policy and Rescheduling Limit Guidance

All Trusts have a patient access policy, which outlines how they manage access to their services. It ensures that patients are treated fairly, that appointments are booked appropriately, and that national waiting-time standards are met.
We've included wording in the patient portal to raise awareness in patients that frequent changes to their appointments may lead to a delay in care.
We also made a change in the staff portal to make it much clearer to users how the rescheduling limit works.

Grouped capacity (’Multiple locations’) is now live for Automated Rescheduling at NHS Humber Health Partnerships.

Automated Rescheduling

Background

Currently, when a patient attempts to Auto Reschedule their appointment, they are only presented with slots in the DrDoctor clinic they were originally booked into. There may be other clinics they are eligible to book into (for example, the other clinics with the same clinician, that occur at a different location on a different day).

HHP has a clinic grouping concept called ‘Access Plans’, and patients should be able to reschedule into any appointment within their access plan. This helps ensure slot utilisation is optimised as much as possible.

What did we do

HHP has an endpoint that can identify which DrDoctor clinics are within the same Access Plan and can therefore be safely presented to patients who would like to reschedule.

What if my Trust wants to do the same?

For your Trust to have the same functionality, they would need to build an endpoint. Please find the spec here: Clinic Groupings for Automated Rescheduling | DrDoctor. Until then, please note: Patients will only be able to reschedule into slots in the DrDoctor clinic they were originally booked into.

We'd love to hear your feedback!
We're always looking for new ways to improve and if you have any feedback, please reach out to your Transformation Manager or contact us at support@drdoctor.co.uk.